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Your comfort and relaxation are our priority
To ensure that your preferred treatment or therapist is available, we encourage you to schedule your Mokara Spa appointment in advance. Bookings made on the day of service and walk-in appointments are always welcome, based on availability. All reservations must be secured with a major credit/debit card and telephone number.
 
Health and comfort level
We recommend showering prior to your treatment for optimal service benefits. In addition, please notify our spa concierge when booking your treatments if you:

• Have high blood pressure 
• Have a heart condition 
• Have had recent surgery 
• Suffer from allergies 
• Are pregnant
• Are taking any medication
• Have any health concerns

 
It is always advisable to check with your doctor prior to your appointment. To avoid skin irritation, please note that shaving is not recommended before a Body Treatment or Men's Facial. If you choose to shave, please do so at least four hours prior to your service. 
 
Arrival and Check-In 
To relax and allow yourself time to check in and enjoy our amenities, we recommend that you arrive at least 30 minutes before your scheduled appointment time. Oversized robes and slippers are provided, and our spa attendant is available to assist with any additional requests.
 
Arriving late will limit the time for your treatment. Please understand that you will be billed for the full treatment time.
 
Cancellation Policy
We value your business and welcome you to experience the exceptional level of service offered at Mokara Spa. Please respect our scheduling by keeping appointments whenever possible and providing a minimum of 24 hours' notice when canceling or rescheduling appointments to avoid any charges being made to your credit card.
 
Service Charge
A service charge may be added to spa services.